03 July 2024
Doha, July 03 (QNA) – Qatar Railways Firm (Qatar Rail) contact middle has gained two prestigious awards from Contact Middle World, The International Affiliation for Contact Centre and Buyer Engagement on the 2024 Annual EMEA Regional Contact Middle World Convention held in Amsterdam, Netherlands.
Qatar Rail’s Contact Middle has achieved vital recognition on the International High Rating Performers Awards within the EMEA Area. The middle was honored with the Gold Award for the Greatest Contact Centre Operational Supervisor and acquired the Silver Award for the Greatest Public Companies Middle within the MEA area.
These awards are among the many most distinguished within the discipline of contact facilities, geared toward highlighting the excellent efforts of corporations and people on this area, Qatar Rail’s receipt of those awards displays the popularity of its vital efforts in creating and repeatedly bettering Contact Middle companies, in addition to enhancing the client expertise on the Doha Metro and Lusail Tram. These awards are a testomony to the companys steadfast dedication to offering high-quality customer support and contributing to Qatar Nationwide Imaginative and prescient 2030 by enhancing public transport infrastructure, in addition to providing unparalleled companies that meet the wants of the general public on the Doha Metro and Lusail Tram networks.
Qatar Rail continues to reinforce the general buyer expertise in coordination with its companions by offering ongoing coaching for the Contact Middle employees. This coaching equips them to ship world-class customer support, guaranteeing a protected and dependable journey expertise for everybody, particularly throughout main occasions hosted by the state of Qatar.
Qatar Rails Contact Middle gives 24/7 service by means of a number of communication channels for buyer interplay, together with the customer support quantity “105”, electronic mail, cell app, social media channels, and the web site. The Buyer Service Middle 105 workforce work to supply passengers with excellent customer support expertise by means of well timed response. Using the most recent revolutionary techniques and applied sciences, the workforce delivers the very best ranges of service for its passengers.
Reflecting the supply of the very best ranges of service to the purchasers of the metro and tram networks by means of numerous channels, the general buyer satisfaction price has reached 99.66% for the reason that launch of the Doha Metro Service in 2019. (QNA)
Key phrases
Financial system, Qatar, Nationwide corporations
